Terms and Conditions

This document is an electronic record in compliance with the Information Technology Act, 2000 and the Rules and Regulations framed thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Please read the following terms and conditions carefully before browsing, downloading, registering, accessing, or using the application as defined below. By accessing, registering on or using the website or by using the Services as defined below, you agree to be bound by the terms and conditions set forth below including any additional guidelines and future modifications thereto. If, at any point of time, you do not agree to these terms and conditions or do not wish to be bound by any of these terms and conditions, you may not access or use the website and immediately terminate your use of the services.

Your Agreement to these Terms and Conditions for availing Service

These Terms and Conditions (as may be amended from time to time, the “Agreement” or “Terms”) constitute a legal contract between You, being, an individual User, the User(s), or a beneficiary, of at least 18 years of age, (“You” or “User”), and Hexagon Nutrition having its registered office at 404 A, Global Chambers, Off. Link road, Adarsh Nagar, Andheri (West), Mumbai- 400053, India.

Hexagon Nutrition is a Nutrition company, which owns and operates the website, namely, “www.hexagonnutrition.com”, facilitating the Users (as defined above), by providing a platform, information regarding the company and its product line.

On confirming to the present terms and conditions, the Privacy Policy and additional rules, regulations, policies and guidelines introduced by Hexagon Nutrition from time to time, you would be provided to access the services of the Listed Service Providers. In accessing and using the website, you agree to and acknowledge the following:

1.Eligibility to Use

By accessing the present website, you represent that you are at least 18 (eighteen) years of age, and have not been previously suspended or prohibited from accessing the website or otherwise availing the services through the website. You represent and warrant that you have the right legal and mental capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement.

2.Your Registration and Account Obligations

You shall be solely responsible for maintaining the confidentiality of your assigned user ID and password, and shall be responsible for all activities that occur under your user ID and password. You agree that if you provide any information that is inaccurate, false, or incomplete or we have sufficient reasonable evidence or grounds to suspect that such information is inaccurate, false or incomplete or not in accordance with this Terms of Use, we shall have the right to indefinitely suspend or terminate or block access of your membership on the website and refuse to provide you with access to the website.

3.Cancellation of Services

Cancellation by Hexagon Nutrition:

There may be certain Service orders that Hexagon Nutrition may be unable to accept and service, and these may be cancelled or otherwise not provided by the Listed Service Providers that may result in your service request being cancelled. Hexagon Nutrition will inform you if your service request is cancelled or otherwise unavailable, or if additional information is required to accept your service request. If your service request is cancelled after you have been charged and before you have availed of the service, the said amount will be refunded to your credit card / bank account within 15 (fifteen) business days from the date of such cancellation. However, any “promo code”, once used shall not be refunded or cannot be re-used, in case of cancellation of order either by you or Hexagon Nutrition or the Service Provider.

4.Liability in case of Failed Payments

Hexagon Nutrition assumes no responsibility and shall incur no liability, direct or implied, if the user is unable to affect any payment instruction(s), when owing to any one or more of the following circumstances:

  • In case the payment instruction(s) issued by you is/are inaccurate, invalid, incomplete, and delayed;
  • If the transaction is declined due to insufficient funds in your account;
  • If the account has funds, but are under any lien, encumbrance or charge;
  • If your bank refuses or delays honouring the payment instruction(s);
  • If payment is not processed by biller upon receipt; and
  • Circumstances beyond the control of Hexagon Nutrition or ‘Force Majeure’ (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)

5.Use of website

You understand that except for information, products or services clearly indicated as being provided through our website, we do not operate, control, or endorse any information, products or services in anyway. Additionally, you are responsible for implementing procedures and necessary control systems on your devices, to satisfy your particular requirements and to protect your systems and for ensuring accuracy of data input and output.

6.Prohibition of use of services

By using the services provided through the website, you agree not to;

  • Engage in any behaviour which is in violation of any law in force;
  • Impersonate any other person or entity, falsely claim, or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, forge another persons’ digital signature, misrepresent the source, identity, or content of information transmitted via the services, perform any other similar fraudulent activity or otherwise purchase recharge with what we reasonably believe to be potentially fraudulent funds;
  • Infringe or try to infringe our or any third party’s intellectual properties including but not limited to patent, trademark, copyright or other proprietary rights;
  • Host, display, upload, modify, publish, transmit, update or share any message / information which is libellous, defamatory or which discloses private or personal matters concerning any person;
  • Host, display, upload, modify, publish, transmit, update or share any message, data, image or program which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, paedophilic, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner;
  • Refuse to cooperate in an investigation or provide confirmation of your identity or any other information you provide to Hexagon Nutrition, if required by any law enforcement, legal or government agencies;
  • Make or seek to make payment to Hexagon Nutrition other than through the payment mechanism approved by Hexagon Nutrition;
  • Remove, circumvent, disable, damage or otherwise interfere with security-related features of the services and the website or features that prohibit access to the website or the services in any manner or enforce limitations on the use of the services;
  • Reverse engineer, disassemble or otherwise attempt to discover or discover the source code of the website or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation;
  • Use the services in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the services in an automated manner;
  • Modify, adapt, translate, or create derivative works based upon the services and the website or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law, notwithstanding this limitation;
  • Intentionally interfere with or damage operation of the services or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features;
  • Use any automated process, robot, spider, other automatic devices, or manual process’ to monitor, to hinder performance of, or copy the website without prior written permission;
  • Use the services, facilities, and capabilities of the website to conduct any illegal activity or solicit the performance of any illegal activity or other activity which infringes the rights of others or is legally prohibited;
  • Breach this Agreement and terms and conditions thereof or any other Hexagon Nutrition rule, regulation, or policy, as introduced from time to time;
  • Provide incomplete, false, inaccurate, or misleading information;
  • Make any purchase of services using what Hexagon Nutrition has reasonable grounds to believe to be, potentially fraudulent funds;
  • Use the services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties, and other liability to Hexagon Nutrition, a third party, or You;
  • Use the website to collect or obtain personal information, including,, without limitation, financial information, about other users of the website;
  • Use the services in a manner that Hexagon Nutrition, or any payment card network, reasonably believe to be an abuse of the payment system or a violation of payment card network rules;
  • Directly or indirectly engage in any behaviour which threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or of public order or entice religious sentiments; and
  • Post anything racial, derogatory or libellous in nature.


You agree to indemnify, save, and hold Hexagon Nutrition, its promoters, its directors, its affiliates, contractors, service providers, employees, officers, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the services or of the website, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein. We reserve our right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify Hexagon Nutrition, including rights to settle, and you agree to cooperate with Hexagon Nutrition’s defence and settlement of these claims. Hexagon Nutrition will make reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

8.Liabilities and Damages

In no event will Hexagon Nutrition or its contractors, directors, officers, agents, licensors, partners be liable to you for any special, indirect, incidental, consequential, punitive, or exemplary damages, including but not limited to lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, arising out of or relating to (i) this Agreement, (ii) the services offered, the website, or any reference site, or (iii) your use or inability to use the services due to any reason. You acknowledge and agree that Hexagon Nutrition operates the website and has entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and Hexagon Nutrition. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such cases, Hexagon Nutrition’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive termination of this Agreement.

9.Ownership; Proprietary Rights

All rights, including copyright, in the content website are owned or controlled for these purposes by Hexagon Nutrition. Except where expressly stated otherwise, you are not permitted to do any derivative work, copy, download, store (in any medium), transmit, broadcast, show or display in public, adapt or change in any way the content of the website, web pages for any other purpose whatsoever without the prior written permission of Hexagon Nutrition. Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible under applicable law. Any other rights, not expressly granted herein, are reserved.

The website includes a combination of content that Hexagon Nutrition creates, that our partners or licensors or associates create, and that the user may create. All materials published on the website/ mobile app, including, but not limited to software(s), advertisement(s), written content, views, reviews, photographs, graphics, images, illustrations, marks, logos, sound or video clips, and flash animation, are protected by our copyrights or trademarks or those of our partners or licensors or associates. You are not permitted to copy, modify, publish, transmit, reproduce, create derivative works of, distribute, publicly perform or display, or in any way exploit any of the materials or content on the websites in whole or in part.

Without prejudice to the above, Hexagon Nutrition may share your content with the third parties in order to facilitate the provision of the services to you or otherwise performing our obligations under this Agreement. Further, Hexagon Nutrition may also disclose your content, in case Hexagon Nutrition reasonably believes that disclosure is: (i) is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority; (ii) would potentially mitigate Hexagon Nutrition’s liability in an actual or potential lawsuit; (iii) is otherwise necessary or appropriate to protect our rights or property, or the rights or property of any person or entity; (iv) to enforce this Agreement (including, but not limited to ensuring payment of fees by users); or (v) as may be required or necessary to deter illegal behaviour (including, but not limited to, fraud). If you find any contents or materials published on our sites as obscene, offensive, indecent, racial, hatred to religion or objectionable or that is inaccurate, you will refrain from use of the materials or contents and shall bear all risks associated with using that content. You unequivocally agree not to publish or post such material in your content. We have the right, but not the obligation, to remove any content that may, in our sole discretion, violate these terms or that is otherwise objectionable.

All names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on the website belonging to any person, entity or third party are recognized as proprietary to the respective owners and any claims, controversy or issues against these names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights must be directly addressed to the respective parties under notice to us. You irrevocable confirm and undertake that Hexagon Nutrition shall not be liable for any claims, expenses and liabilities for display or use of the names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on the website under license or rights or affiliation with the said person, entity or third party.

10. Termination of Agreement

Termination by Hexagon Nutrition: You agree that Hexagon Nutrition, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate your account (or any part thereof) or your use of the services and remove and discard all or any part of your account, at any time without assigning any reason. Hexagon Nutrition may also in its sole discretion and at any time discontinue providing access to the services, or any part thereof, with or without notice. You agree that any termination of your access to the services or any account you may have or portion thereof may be effected without prior notice, and you agree that Hexagon Nutrition will not be liable to you or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Hexagon Nutrition may have at law or in equity. Upon termination for any reason, you agree to immediately stop using the Services.

11. Modification of this Agreement

Hexagon Nutrition reserves the exclusive right to change, modify, add, delete or remove portions of this Agreement at any time by posting notification to the site or otherwise communicating the notification to you. The changes will become effective, and shall be deemed accepted by you 24 (twenty four) hours after the initial posting and shall be applicable immediately on a going-forward basis with respect to payment transactions initiated after the posting date. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the services. If you continue to use the services, it will be deemed as your acceptance to the terms. For certain changes, Hexagon Nutrition may be required under applicable law to give you advance notice, and Hexagon Nutrition will comply with such requirements.

12. Waiver

The failure of Hexagon Nutrition to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by authorised representatives of Hexagon Nutrition.

13. Notice

Hexagon Nutrition may provide you with notices and communications by email, regular mail or postings on the Website or by any other reasonable means. Except otherwise communicated, notice to Hexagon Nutrition must be sent by courier or registered mail to: suchitra.s@hexagonnutrition.com


You and / or Hexagon Nutrition may elect to resolve any dispute arising out of or relating to this Agreement or service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Chennai, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or Hexagon Nutrition may seek any interim or preliminary relief from a court of competent jurisdiction in Chennai, India, necessary to protect the rights or the property of you or Hexagon Nutrition (or its agents, suppliers, service providers and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of the arbitration award. In all arbitrations, each party will bear the expense of its own lawyers and preparation. The language of Arbitration shall be English.


If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

16.Laws and Disputes Redressal

Subject to Clause 18, you agree that Courts in Chennai, India, shall have exclusive jurisdiction in respect of disputes you and / or Hexagon Nutrition may have against one another arising out of or in connection with these Terms and Conditions. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.


This Agreement, and any rights granted hereunder, may not be transferred or assigned by you without our prior written consent which may be withheld in our sole discretion, but may be assigned by us without restriction. Any assignment attempted to be made in violation of this provision shall be void and of no effect.


Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.

19.Entire Agreement

This is the entire agreement between you and Hexagon Nutrition relating to the subject matter hereof and will not be modified except in writing, signed by both parties, or by a change to this Agreement made by Hexagon Nutrition in accordance with the terms of this Agreement.

20.Contact Information

Contact customer service via contact form.

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