Orders are usually dispatched within 4-5 business days. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.The following general return policy is applicable to all premix samples .Hexagon Nutrition will accept returns as long as a request to return is received by us within 7 days and once approved by the QC team.